Implementation Specialist

JusticeTrax Inc., Remote, US

Responsibilities

JusticeTrax is currently recruiting for an Implementation Specialist to become part of the Professional Services team. We need someone to join us in providing excellent customer service for our industry-leading LIMS products, both during implementation and for live casework. In short, your job will be to help customers solve their problems using our suite of forensic software. Since we support labs of all sizes, at all levels of government, both nationally and internationally, you will be challenged by a wide range of puzzles on a regular basis as you:

  • Assist customers in implementing new products by helping them to configure their software to fit their current procedures
  • Manage multiple projects simultaneously, each with different goals and priorities
  • Provide remote support of customer issues and troubleshooting of problems
  • Train customers on the proper use of JusticeTrax Products, remotely and onsite
  • Create and support custom reports for customers

Qualifications

Our ideal candidate is a problem solver that loves to be challenged, a forensic nerd who is looking for a different way to use their degree, a detailed oriented person who loves to document, or a person that knows that working solo does not mean working alone. While this person will be a valued member of a high-performance team, much of the work will be self-driven, managing customer projects while balancing organizational needs. To be successful in this position, you should have strong experience in forensics. You must possess excellent organizational skills and basic project management skills to help you document and manage the projects you will be working on.

Compensation

Salary based on successful candidate's experience.

How to apply

Email your resume and cover letter to Jenna Oakes-Smith at jenna.oakes-smith@justicetrax.com

Apply